RETURN AN ONLINE PURCHASE BY MAIL - UNITED STATES
It's important to us that you are happy with your purchase! Return anything, anytime for any reason. 100% Guaranteed. For orders shipped within the United States, use the step-by-step instructions below to return by mail:
If you received a damaged, defective, wrong item from your online order or are just not happy, please contact us here or message us on Facebook right away.
Online purchases may not be exchanged by mail.
STEP 1: Contact us to let us know why you want to return your item(s).
STEP 2: Receive a return code from us.
STEP 3: Package your items and the invoice that came with your order(s).
Write at the bottom of your invoice the return code we provided. Make a copy for your records.
STEP 4: Take your package to the carrier of your choice.
Be sure that all return packages are properly insured and trackable.
Return shipping fees are the customer’s expense.
Keep the tracking information until your return has been processed.
STEP 5: Mail your package to the following address:
121 Berger Road
Gloversville, NY 12078
STEP 6: Please allow up to 21 business days for us to receive your return and process your credit.
How Will I Be Refunded?
All returns will be credited to the original form of payment (excluding shipping and handling charges). If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.